Return & Refund Policy

Non-Returnable Item: At RARE BEEHIVE, we stand by the quality of our products. However, all sales are final due to the potential safety risks associated with this ingestible product type; consumable goods, especially perishable items like honey, pose potential safety risks if returned.

Damaged or Defective Items: In the RARE event that you receive a damaged or incorrect item, please get in touch with our dedicated customer service team for assistance within seven days of delivery and provide photo proof of the damaged or defective item for customer success to review. We will promptly work with you to resolve any issues and ensure your satisfaction, so rest assured.

Refund or Replacement Process: To request a refund or replacement for a damaged or defective item, please follow these steps:

  1. Contact our customer service team at ask@rarebeehive.com within 7 days of delivery.
  2. Provide photo proof of the damaged or defective item, clearly showing the issue.
  3. Our customer service team will review your case, request more photos (if needed), and provide a decision on your refund or replacement approval.

Shipping Costs: We will cover the cost of return shipping for damaged or defective items. Once your return case is approved, we will provide a prepaid shipping label for you to send the item back to us.

No Guarantee: Please note that while we strive to ensure the highest quality standards for our products, there is no guarantee of product efficacy or individual results. Our premium organic raw Mānuka honey is intended for personal use and is not intended to diagnose, treat, cure, or prevent any disease.

Thank you for choosing RARE BEEHIVE for your premium organic raw Mānuka honey needs. If you have any questions or concerns about our return policy, please don't hesitate to contact us.