bee in touch
We're buzzing with excitement to hear from you! Whether you have feedback or questions or want to chat about bees, we're all ears. Use the contact information below to reach out, and our fantastic customer success team will help you out faster than you can say "BEEHIVE."
Orders
Do you have questions about our products, need help with your order, or managing your subscription?
Talks
Want to share your sweet moments, provide feedback, suggest a product, or just have a friendly chat?
Wholesale
Want to sell RARE BEEHIVE products in your store? Or want to see us in your local shop?
We are thankful for your support; with love and appreciation, we cherish you ❤️
Shipping
We're committed to processing all orders within 24 hours of placement. After processing, you will receive your order within 5 business days or less . Regarding shipping fees, we charge a flat rate of $8 and offer FREE SHIPPING to the United States on all orders of $70 or more.
We proudly offer worldwide shipping to bring our premium products to your doorstep, regardless of location. Shipping rates and taxes specific to your area can be reviewed during checkout. However, duties, taxes, and additional fees, which are payable upon delivery must be paid by the recipient. If your country or local currency isn't available, please don't hesitate to contact us.
Orders
Once an order is submitted, it is locked in for processing, and unfortunately, we are unable to cancel or modify it. We apologize for any inconvenience and appreciate your understanding in this matter. If you have any urgent concerns, please don't hesitate to contact our customer service team, and we'll do our best to assist you.
Once your package is en route, we'll email you all the necessary tracking details. Additionally, you'll receive email updates at every step of the shipment process, including when your order is shipped, in transit, and delivered.
Returns & Refunds
At RARE BEEHIVE, we stand by the quality of our products. However, all sales are final due to the potential safety risks associated with this ingestible product type. In the RARE event that you receive a damaged or incorrect item, please get in touch with our dedicated customer service team for assistance. We will promptly work with you to resolve any issues and ensure your satisfaction.
Yes, our organic Mānuka honey is raw, unfiltered, and unpasteurized. This means it keeps all its natural enzymes, antioxidants, phytonutrients, and other good stuff. We believe in going all in transparency mode with you, so here’s more about our process: after harvesting, we ensure the raw honey never goes above 95°F (which is the internal temperature of a healthy beehive) in any part of the process, during extraction, straining, jarring, and storing, so rest assured there’s no pasteurization at any time. Filtering honey usually means heating it to make it more liquid, but that would mean it isn’t raw anymore. We use a 200-micron strainer to remove bee parts and large wax pieces while keeping the pollen, propolis, and all the micro-nutrients.
Subscriptions
Subscribing to RARE BEEHIVE offers sweet benefits beyond just saving money. Loyal customers who subscribe will receive exclusive perks and goodies that aren't available with one-time purchases. Enjoy special surprises and the best of our hive delivered straight to your door.
Absolutely! You can cancel your subscription anytime without any hassle. Your satisfaction is our top priority.
